it's just business

the lack of trust is the most self-destructive human choice or trait or behavior (or whatever you want to call it) of all... the people at the top do not trust the people at the bottom with all the facts... greed plays a major role... information keeps the people at the top rich and at the top, in control, holding the power... information is power... but lack of trust is not just due to greed... it is sometimes just not trusting people to do the right thing with information... anonymity is so precious to those who do not trust... so in order to protect the fears created by lack of trust, the people at the top as the people at the bottom questions about the people in the middle anonymously... the people at the bottom then complain about the people in the middle and the people at the top tell the people in the middle statistical categories of complaints, but not the details of the complaints... and then the people at the top tell the people in the middle to resolve the complaints... it is like trying to fine tune something with mittens on... and the people at the bottom hoping to be heard do not get heard by the people in the middle, so they feel betrayed...

that's what happens when a business gets too big... when there are too many people in one organization and and the trust is broken...

how would you resolve this?...